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POLICIES

Heller House Zion Logo
Minimum Stay

A two-night minimum stay is preferred for most bookings. A three-night minimum stay is required for some holiday weekends. If you happen to need a room for just a last minute single-night stay. We often have a night in between two longer stays.  Please call us for availability as you will not be able to book a single night through the website.

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Check-in and Check-out Times

Check-in is anytime after 4 PM MST. Keep in mind the time difference if you are driving in from Las Vegas. Check-out is 11 AM.

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Cleaning Fee

A $35 cleaning fee will be added for a single room.  A $125 cleaning fee will be added per stay for the "North Wing" listing and a $175 cleaning fee will be added per stay for the "Entire Inn" listing. We provide fresh towels and linens upon request.  Additional cleaning is available for $35/hr.

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Tax

Combined Utah, Washington County, and local sales and room tax is 12.02%

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Deposits

A credit card is required to book a reservation. A 50% deposit will be used to confirm your reservation. We accept Visa, MasterCard, and American Express.

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Cancellations

We are a small inn and cancellations can affect our business significantly. If your travel plans change and you find you must cancel your reservation, we ask that you give us as much advance notice as possible. If you cancel with more than 30 days advance notice, we will refund your deposit. Otherwise, if you cancel within 30 days of your arrival, we can only refund your deposit if we are able to re-book those nights. If you cancel last minute or do not show, you will be charged for the full reservation.

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Early Departures

Early departures can affect our business just as much as cancellations. If your travel plans change after you’ve checked in, we will refund the amount held for each of those nights if we are able to re-booked them.

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Children and Pets

Children are welcome only when you are booking the entire house. Unfortunately, we cannot accommodate pets. ZNP is not a very pet friendly place but if you do bring your pet and need accommodations for them, there is a wonderful pet hostel just up the road, by the name of Doggy Dude Ranch: (435) 772-3105.

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Smoking

In the interest of the health and safety of our guests, our property is smoke-free. There is, however, an ashtray on the backside of the inn near the firepit and one near the front parking area.

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Communications

We offer complimentary high-speed wireless internet throughout the home. Cell phone coverage is available in all rooms and throughout the property and a landline is available for local calls.

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Common Areas

Indoors, our front room, living room, and dining areas are open for our guests to enjoy. We ask that shoes are not worn in carpeted areas. Hiking shoes carry the red dirt of Zion and we have a light-colored carpet.  A hiking shoe cabinet is provided at the guest entrance. Outdoors, the gazebo is available for breakfast service and our veranda is a fine place for a glass of wine in the afternoon.

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Quiet Hours

In consideration of our neighbors, we request that the house honor quiet hours from 10PM to 6AM MST.

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